Terms and conditions

1. Introduction

Welcome to MakeMyFurn ("we", "our", or "us"). These Terms and Conditions govern your use of our website makemyfurn.com and our services (collectively, the "Platform"). By using the Platform, you agree to these Terms.

2. User Accounts

To use certain features of the Platform, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate and complete information during registration.

3. Buying on MakeMyFurn

When you request to purchase an item, you are making an offer to buy that item at the listed price. The sale is only confirmed when the seller accepts your request within the 36-hour window. Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes.

4. Selling on MakeMyFurn

By listing an item, you represent that you have the right to sell it and that all information in your listing is accurate. We charge a 15% commission on successful sales. You agree to make the item available for pickup at the scheduled time.

5. Payments

All payments are processed through our secure payment partners. Buyer payments are held in escrow until successful delivery confirmation. Seller payments are released within 48-72 hours of confirmed delivery.

6. Delivery and Pickup

We provide pickup and delivery services in select cities across India. Delivery times are estimates and may vary. You are responsible for ensuring access for our delivery team.

7. Money-Back Guarantee

Buyers have 48 hours after delivery to report issues with items. If an item is significantly different from its listing, we will arrange a return and full refund. This does not cover change of mind or disclosed wear.

8. Prohibited Items

You may not list items that are illegal, stolen, counterfeit, hazardous, or that violate any third-party rights. We reserve the right to remove any listing that violates these Terms.

9. Intellectual Property

All content on the Platform, including logos, text, and images, is our property or licensed to us. You may not use our content without prior written permission.

10. Limitation of Liability

We are a marketplace that connects buyers and sellers. We are not responsible for the quality, safety, or legality of items listed. Our liability is limited to the fees you have paid us.

11. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

12. Contact

For questions about these Terms, contact us at legal@makemyfurn.com or through our Contact page.